Lot 256

Let’s talk about decks, baby

Yes, you should be singing the title to the tune of this song….

Ahhhhh, the deck.  Sick of hearing about our dumb deck?  Yeah, me too.  But it’s my blog so I get to ramble on and complain about it all I want.
In case you haven’t heard…we get a 4×18 deck included with our townhouse.  WHATISTHEPOINTOFTHISSTUPIDDECK?!?!?! Sure, it’s a cute little deck, but it serves zero purpose.  We can’t put our grill on it.  We can’t put our chairs on it.  We can put some herb and flower pots on it.  It’s a garden deck.  And we can’t extend it until after the closing.  We absolutely have to wait until after closing…no way around it. Per Heartland.
You can imagine our surprise when we saw this big, beautiful deck on the other end unit in our building.  
Here, take a closer look…
That is definitely NOT a 4×18 deck!
You have got to be kidding me.
So I sent an email to our sales rep and project manager…(I did not say Jerry, I used his real name)
Jerry and I stopped at Venango Trails on Saturday to see how things were progressing.  We were shocked to see a crew building a very large deck on the other end unit.  On our previous stops, we noticed they didn’t have a deck on the back of their unit and figured they had made arrangements to have one built after closing.  We were kicking ourselves for not requesting the same option b/c we have made it very clear during this process that we planned on building a larger deck onto our unit immediately after closing. 
I’m not really sure why that end unit has received preferential treatment but honestly, we’re starting to take it personally.  All of the units should all be receiving the same options…and it’s really unacceptable that we’re not.  First the situation with the windows, which you have offered compensation with the side windows (and that was very generous of you)…now this issue with the deck.  We weren’t given the option of having the deck excluded from the unit so we could build our own.  And we were very firmly told we were unable to extend the existing deck until after closing.  That is understandable.  Jerry and I are not unreasonable.  We realize this is the first JJA building in Venango Trails and there are bound to be some hiccups.  But we feel we’re being treated unfairly in relation to the other end unit.  And that is really souring what has been an otherwise favorable experience with Heartland.  
Not too mean, right?  I wanted to insert my favorite video clip from the Legend of Billie Jean…FAIR IS FAIR!  I didn’t.
I mean, look at that nice functional deck.  You can put a table on it. You can grill on it.  You can hang out on it.  AND you can have a garden on it, too. 


So now we’re waiting to hear back from them.  They’re supposed to call Jerry today…I’m much better via email :).  I know there isn’t much that can be done now, but they I would like to see them credit the cost of the deck and the cost of the deck removal from our contract.  After all, fair is fair. 

Chiquita, I’m guessing that you haven’t seen that movie…I’m coming over soon and we’re going to watch it.  It’s a classic! 

1 thought on “Let’s talk about decks, baby”

  1. You have guessed correctly! I haven’t so I didn’t get that reference. But wow – very unfair and I’m so glad you reached out to them. Your letter is great! I can’t wait to hear what their response is.


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